Privacy policy

Information the app uses

PixRank uses your Shopify store domain, installation and authorization information, product and collection identifiers, product titles, image URLs and metadata, variant-image associations, settings, saved editing presets, processing history and credit usage. Shopify authorization can include staff identifiers, names, email addresses and profile information. Access and refresh credentials authenticate the connection to Shopify.

Selected images, uploaded branding images and generated outputs are processed for the edits you request. Recovery records preserve original media references, ordering and variant associations. Operational diagnostics can include request timing, job identifiers and error information. Messages you send to support contain the information you choose to include.

The app does not request Shopify customer or order records. Product images and support messages can nevertheless contain personal information; submit only material you are authorized to process.

Why we use information

We use this information to connect and secure the app, analyze your catalog, perform requested image and alt-text edits, run automation you enable, track processing allowances, review and undo supported changes, and respond to support or privacy requests.

When billing is enabled, Shopify handles payment approval and collection. PixRank verifies your plan and billing period and records credit usage; it does not collect payment-card details.

Processing and service providers

Compression, resizing, crop, padding and branding run on the app's processing server. AI features send selected content and operation instructions to the configured image provider. PixRank supports Kie.ai for background removal, image upscaling and background editing, and Dewatermark for watermark removal. Compatibility integrations also support Pixelbin and Google Gemini; availability depends on the installation's configuration. If you connect your own provider, the selected service processes those requests under its terms.

When Kie.ai is enabled, selected images are uploaded to its file service, then passed to the selected Recraft or Google image model through Kie.ai. Image instructions and provider task identifiers are used to retrieve results. Source uploads and generated outputs have provider-hosted download URLs; anyone with a URL may be able to retrieve the image. Kie.ai's file-upload documentation states that uploads are deleted after 24 hours, and its task documentation states that generated files are kept for 14 days. These are provider-stated storage periods, not a guarantee that all logs, caches, backups or downstream copies are deleted at the same time. Local cleanup and uninstall do not request remote file deletion.

When Dewatermark is enabled, it receives a prepared JPEG copy of the selected image for standard watermark removal. Local records or Shopify changes do not control that provider's retention. Provider processing, storage and data-use terms apply separately; contact us about the services enabled for your installation.

AI alt-text suggestions can use a separately configured DeepSeek service. When enabled and requested, it receives a resized copy of the selected image and description instructions. PixRank saves the returned suggestion for review before applying it to Shopify. The app does not send Shopify access credentials, store identifiers or product titles in the DeepSeek caption request. Provider processing, retention and data-use terms apply separately.

The Pixelbin integration currently uploads public-readable assets. Anyone with an asset URL may be able to retrieve the image. Local artifact cleanup or uninstall does not automatically delete those remote assets. Provider storage, caching, retention and data-use terms apply separately; contact us about the provider enabled for your installation or a provider-asset deletion request.

Shopify receives image files and media changes when you approve them or use a workflow configured to apply them automatically. Hosting and infrastructure services process data needed to operate the app. Processing may occur outside your country; contact us for the current service-provider and location details.

Encrypted recovery backups are stored with DigitalOcean Spaces in its sfo3 region (San Francisco, United States). This is the backup location, not a statement that all app or provider processing takes place there.

We use Google Workspace/Gmail to receive and reply to support messages, including your email address and the content you send. Operational emails, when enabled, are delivered through Brevo, which processes recipient addresses and system status information. Email services can retain messages and delivery records according to their settings and terms; uninstalling PixRank does not automatically remove that correspondence.

We use Better Stack for external availability monitoring of the app's public readiness endpoint. It processes the endpoint address, readiness responses, check timing and incident records, and our operational alert recipient email address. The configured checks send no authentication credentials, merchant images or custom request bodies. Monitoring records follow the provider's settings and terms; the backup retention target does not apply to them.

Provider information: Kie.ai privacy policy, Pixelbin privacy policy, Gemini API terms, Shopify privacy policy, DigitalOcean privacy policy, Google privacy policy, Brevo privacy policy, and Better Stack privacy policy.

Retention and deletion

Operational store records are retained while needed to provide the installed app, history and recovery features. Local transform checkpoints have a seven-day retention window; completed webhook receipts have a separate seven-day cleanup window. These windows do not delete all job history, Shopify files, remote provider assets or backups, and cleanup depends on successful background processing.

Verified uninstall and shop-deletion events begin a durable, store-scoped cleanup process and revoke access for the deleted installation. Our operational target is to complete applicable verified deletion requests within 30 days. This is a request-handling target, not a blanket 30-day lifetime for all data. Infrastructure failures and records requiring separate handling must be investigated by the operator.

To prevent repeated allowances after reinstall, keyed pseudonymous billing receipts preserve covered periods and consumed credits. Unreferenced receipts are eligible for cleanup more than 90 days after the covered period ends; current-account references retain receipts while needed. A separate keyed store marker and lifecycle timestamp prevent delayed events from recreating a deleted installation; the current app has no automatic expiry for that marker. These records are pseudonymous, not represented as anonymous.

Our intended backup retention is 90 days. A manual encrypted off-server backup and an independent restore test have been completed. Automated backup and internal monitoring schedules are active. A completed monitoring run and one scheduled backup run on 26 September 2026 have been verified. These checks do not guarantee the success of later runs. Automatic 90-day expiry remains disabled, so existing copies can remain longer than 90 days. This target is not a guarantee that every copy is removed on day 90; recovery safeguards can also require retaining selected older backups.

Deleting records from the active database does not remove them from existing backups. Restoring an older backup can recover data previously removed from the active database. Backup copies, restored data and provider-hosted images therefore require separate review when handling deletion requests.

Uninstall does not automatically revert image changes or delete files in your Shopify account. Revert unwanted changes before uninstalling and manage retained Shopify files through Shopify. Provider-asset and backup deletion requests must be assessed separately.

Language preferences

A signed browser cookie stores language preferences using a derived store-and-staff identifier, with a maximum age of one year. It does not change product content. You can remove the cookie through your browser controls. Shopify and external service providers have their own cookie practices.

Your choices and requests

You choose which images to process and can disable automation. You can contact social@digitrix.agency to ask about access, correction, deletion, restrictions or other applicable rights. Include your store domain and the nature of the request; do not send passwords, API keys or full payment information. We may need to verify that you are authorized to make the request.

Our response/deletion target is 30 days for applicable verified requests. Retention exceptions and the separate handling of Shopify files, provider assets and backups are described above. Contact us if a request has not been resolved or if you need provider/location details.

Security and policy changes

The app uses authenticated, store-scoped access controls and verifies Shopify webhook signatures. These controls do not eliminate every security risk. Contact us promptly about a suspected issue and avoid including secret credentials in support messages.

We will update this document when our practices change. The version date above identifies the text you are reading.